Grievance Policy

The Board of Directors, Medical Staff and Management of Fisher-Titus Medical Center support our patients rights by providing a grievance process to respond to your concerns regarding patient rights, quality of care, patient safety or discharge readiness.

We encourage you to contact us with your concerns. You can contact us verbally or in writing by:

Verbal Grievance
Ask to speak with our Risk Manager at 419-668-8101, Ext. 6580 or call 419-668-8101 and ask the operator to connect you with the Clinical Coordinator/Bed Manager.

You may also call the Question and Concern Response Line at 419-668-8101, Ext. 6888.

Written Grievance
Write to us at:
The Office of the President
Fisher-Titus Medical Center
272 Benedict Avenue
Norwalk, OH 44857

You also have the right to contact:

Ohio Department of Health Care Standards and Quality
246 N. High Street
P.O. Box 118
Columbus, OH 43216-0118
Phone: 1-800-342-0553
Email: HCComplaints@odh.ohio.gov

Healthcare Facilities Accreditation Program
HFAP Quality/Patient Safety Services Department c/o Susan Lautner
142 Ontario Street, Chicago, IL 60611
Fax: 1-312-202-8367
Email: slautner@hfap.org